Community Announcement

PDS completes first Customer Satisfaction Survey

NASA recently completed an inaugural annual Customer Satisfaction Survey of the PDS. This Report documents the findings from the Survey.

The Customer Satisfaction Survey, which was developed jointly by NASA and the Claes Fornell International Group, an independent organization under contract to the Federal Government. CFI uses a standard methodology, the American Customer Satisfaction Index (ACSI). The ACSI is a national indicator of customer evaluations of the quality of goods and services available in the U.S. It is a widely recognized industry/government measure of customer satisfaction. Accordingly, the ACSI is widely used to measure customer satisfaction among government programs. This methodology has measured hundreds of programs of federal government agencies since 1999.

The overall Customer Satisfaction Index (CSI) of the PDS, based on the inaugural survey completed in June of this year, was 66. This compares to a Government wide average CSI of 68. In addition, the survey provides insight into the tools our customers use, to their search needs, and to their experience with PDS data sets.

NASA expects to use the annual ACSI survey results to continually improve PDS customer service. The next survey is planned for the Spring of 2021.

Posted: September 10, 2020


PDS Booth at LPSC 2020 (March 16-19, 2020)

We invite attendees of this year's LPSC to stop by the PDS booth. In addition to answering questions about archiving in the PDS and locating data products of interest, we will be offering several training sessions.

Full booth schedule: https://pds-geosciences.wustl.edu/lpsc2020.html

Booth Presentations and Training:


Contact: Dan Scholes, scholes@wunder.wustl.edu

Posted: February 28, 2020


PDS Data Release Calendar 2020

The Planetary Data System (PDS) has posted its Data Release Calendar for 2020.

The PDS Data Release Calendar is a searchable and sortable table of important dates associated with all PDS data releases in the current calendar year. The calendar includes anticipated release dates for mission data, actual release dates updated as they occur, and links to pages for more information and to download the data. Users can use the calendar to determine which data are acceptable for use in NASA ROSES proposals. However, the final authority on data acceptability for any ROSES opportunity rests with the designated Program Officer for that opportunity as identified in the ROSES call.

Posted: February 6, 2020


PDS Booth at EPSC-DPS 2019 (September 16-20, 2019)

Make plans to join us at the PDS booth at EPSC-DPS 2019! Learn how PDS supports the scientific community. We will offer free individual tutorials and group classes throughout the week.

Topics for group and individual sessions include:


Keep an eye out for future PEN announcements regarding the training schedule and advance registration, or drop by the booth during the week. Suggestions for additional topics are welcome.

Contact: Mitch Gordon mgordon@seti.org
Eric Palmer palmer@psi.edu

Posted: July 29, 2019


PDS Booth at Fall AGU 2018 (December 10-14, 2018)

Individual tutorials and group classes available Tuesday through Friday (December 11-14)

The PDS will have a booth at the Fall AGU 2018 meeting to provide PDS support to the scientific community. There will be both scheduled classes in selected topics as well as signup for individual support sessions. Topics will cover all stages of the archive process, from developing and costing a Data Management Plan through getting data through PDS peer review. Finding and using PDS data will also be covered.

Sign up for an individual session to get your specific questions answered, or come to one of the scheduled group sessions: http://pds-training.psi.edu

Available topics:


Contact: Joe Mafi, jmafi@igpp.ucla.edu

Posted: November 13, 2018


Revised PDS Website

PDS website has been simplified with the intent to improve its usability and navigation. We welcome and value your feedback. Please contact the PDS Operator at pds_operator@jpl.nasa.gov.

For a quick look at our new content structure, refer to our Site Map.

Posted: May 7, 2018